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5alty Rider App Terms of Use

Version 1

These terms govern your use of the 5alty rider app.

The working relationship itself between you and 5alty, whether an employment contract or another kind of contract, is governed by a separate written and signed agreement. These terms cover only your use of the app. If they conflict with the signed agreement, the signed agreement prevails.

1. Your account

  • Your account is personal. No one else may use it or work under it in your place.
  • You sign in with a one-time code sent to your email or mobile. If you think someone has accessed your account, tell operations immediately.
  • Your details and documents (national ID, driving licence and vehicle licence) must be accurate and valid. If any of them expires or changes, update it.

2. Shifts

  • You start and end each shift yourself in the app. A shift never starts on its own.
  • While on shift you may receive orders. Answer them within the time the app shows.
  • Ending a shift does not close the cash you hold. Settlement is separate (see section 4).

3. Location during work

  • From the moment you start a shift until you end it, the app sends your position at short intervals, including while it is in the background. This is needed to assign orders, show customers where their order is, and keep you safe.
  • You must allow location access for the whole shift. If you turn location off, you may not receive orders.
  • When the shift ends, tracking stops. We keep only your latest position.
  • Customers see only your first name, vehicle type and position during a delivery, never your mobile number.

4. Cash, float and settlement

  • Cash you collect from customers belongs to 5alty, and you hold it in trust until you hand it over.
  • You may have a standing float (change) set by 5alty. The float stays with you and is not counted in settlement.
  • You hand over the cash you hold at settlement, at the times and in the way operations sets, normally at the end of each shift.
  • Any cash difference must be explained and settled under the signed agreement.
  • The app shows the cash you hold and the settlements made. Check them and report any mistake straight away.

5. Purchases and «هاتيلي»

  • On «هاتيلي» orders and orders that involve buying, you buy the goods for the customer with cash you hold from 5alty.
  • Each purchase has a cap: the approved value of the goods (or the «هاتيلي» quote the customer approved plus any difference they approved) plus 10%, and an absolute ceiling set by 5alty (currently 4,000 EGP). Any purchase above the cap waits for operations to approve it before you continue.
  • If the shop's price is higher than the «هاتيلي» quote, do not buy until the customer approves the difference in the app.
  • Photograph the goods and the receipt as the app asks, keep the receipt and hand it in at settlement.

6. Delivery photos

  • When the app asks for a delivery photo, you must take it before completing the delivery. It is always required for "leave at the door", and may be required for every order if 5alty turns that on.
  • The photo must show the order at the place of delivery only. Do not photograph people or the inside of homes.
  • The customer can see the photo, and support sees it if there is a complaint.

7. Conduct

  • Treat customers, shop staff and support with respect.
  • Follow traffic rules and laws, wear a helmet, and do not use your phone while driving.
  • Keep the order clean and intact, and do not open bags or boxes.
  • Customer details (names, addresses and numbers) are for delivery only. Do not keep them, use them for anything else, or contact the customer after the order.
  • Do not ask the customer for any money beyond what the app shows. Tipping is the customer's choice.
  • 5alty may suspend your app account if you break these terms, subject to the signed agreement.

8. Deleting your account

  • You can ask to delete your account from Account.
  • The request waits while you hold cash for 5alty, have an open task, or have purchases, a settlement or earnings still open. The app shows you what is holding the request.
  • Once everything is closed: we review the request within 7 days, the account is then locked, there is a 14-day grace period, and after that your personal data and documents are deleted or anonymised. Financial and delivery records are kept for accounting and legal reasons, no longer linked to you.
  • Deleting your account does not end the signed agreement. The agreement ends under its own terms.

9. Privacy

We handle your data under the privacy policy, which covers every 5alty app and has a section for riders.

10. Law and changes

  • These terms are governed by the laws of the Arab Republic of Egypt.
  • We may change these terms. We will tell you in the app and ask you to accept the new version the next time you sign in.

11. Contact us

  • 5alty (خالتي)
  • Email: info@5alty.com
  • Support number: +201222555392